One more question: What are agents, and what are they good for? Help and Wiki don't reveal much... I am starting to think we'd really need to get an overview of the * features and have that documented (without all the details, just to get the big picture which makes a start a lot (!) easier).
Cheers, Philipp
I'm a little new around here but...... From what I've been working on...
Setting up agents in the agents.conf file allows you to then assign agents in your call queues as a members. Doing it this way allows a couple of things, like assigning agents to many queues and also most imporant, would allow agent to login from any extension. In a nut shell.....
agents.conf [agents] agent => 1001,4321,Ben Dover
queues.conf [queue1] member => Agent/1001
extensions.conf exten => 28,1,AgentLogin(1001) exten => 29,1,Queue(queue1)
Agent logs on, hears moh, waits for call. Inbound call gets transfered to x29 agents hears beep and inbound call gets connected to agent.
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