I'm using callback for the login method. That definitely makes sense, I'll try it out and see. Thanks!
Kyle Sexton
On 4/17/06, Johann
<[EMAIL PROTECTED]> wrote:
How do you use the agents? Callback or on-hook? If callback you can direct the
calls to another context that doesn't have the fail over to voicemail.
--johann
Kyle Sexton wrote:
> All,
>
> I am experiencing an issue where if an agent is logged into the queue,
> but has their client closed. It appears that when the queue calls the
> agent, it goes through the macro I have setup for that user and will
> dump them to voicemail if unavailable. This pulls the call out of the
> queue, which is not what I would like to happen. I am wondering if this
> is the expected behavior and I should rewrite my macro to handle
> checking if an agent is logged into the queue, or if there is a way to
> realize when a call comes from the Queue() application to not dump to
> voicemail and just ring the agent.
>
> My ideal setup would be agents can log into a queue. If a call comes
> from the Queue() application it get's passed around via round robin (or
> whatever I have configured). If the call does not get passed from
> Queue() (a "normal" call), then proceed to the user's macro and go to
> voicemail, etc..
>
> Please let me know if you have questions about my setup.
>
> Thanks,
> Kyle Sexton
>
>
>
>
>
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