Kevin Savoy wrote:
Anyone have a working solution for this? I played with the demo that
came with QueueMetrics to see how they were doing it and it was
working for a bit but now somehow every night it stopped. Perl and
Tail are still running on the server but the information is not
dumping to the MySQL database. I don’t get any error messages anywhere
telling me why it stops. As far as tail and perl are concerned
everything is fine.
We will be using this for a call center and need more reliability.
Anyone got one working?
Kevin,
We are using QueueMetrics to provide reporting for our inbound call
center activities. On a heavy day we're handling 13,000+ calls spread
across roughly 6 to 10 queues. Due to some of the specifics or our
setup, we are using a custom program to load queue_log data into MySQL.
There may be a little tweaking involved to get things up and running
(it's rare to find a product that is a *perfect* fit for your business),
but once you're there I think you'd be happy with QueueMetrics. The
developers are very responsive to feedback and our floor managers are
extremely pleased with the reporting.
Matthew Roth
InterMedia Marketing Solutions
Software Engineer and Systems Developer
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