Attilla De Groot wrote:
Hi All,
I have a queue and I want agents that are in that queue to have the
ability to answer a call in the queue with calling an extention. For
example, if I'm an agent and my colleague forgot to logout I could
take the call when his phone is still ringing without walking to his
desk or waiting for round robin.
http://www.voip-info.org/wiki/view/Asterisk+callgroups+and+pickupgroups
Doug
-- Ben Franklin quote: "Those who would give up Essential Liberty to
purchase a little Temporary Safety, deserve neither Liberty nor Safety."
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