Thanks for clearing that up Kevin.
Now on to figure out how to "PauseQueueMember" when enough NOANSWER's
has been detected so he don't fubar the entire queue.
Would be alot cleaner than sending callers to ever higher level queues
*sigh*
Kevin P. Fleming wrote:
Regardless of what strategy is used in the queues
(roundrobin,rrmemory,ringall etc) it wont escalate on NOANSWER
That is not how penalties are supposed to work. Calls are delivered to the
lowest-penalty members that are considered available (i.e. not busy and not
unreachable). The queue application does not turn 'noanswer' into 'unavailable'.
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