It
seems that I am having a heck of a time explaining my attempts at distributing
ACD Queues to the list. Here's one little problem, that's only a piece of the
puzzle.
dundi.conf:
180q
=>
global_dundi_q_pbx1,100,IAX,dundi1:[EMAIL PROTECTED]/${NUMBER},nopartial
180q => global_dundi_q_pbx2,200,IAX,dundi2:[EMAIL PROTECTED]/${NUMBER},nopartial
180q => global_dundi_q_pbx3,300,IAX,dundi3:[EMAIL PROTECTED]/${NUMBER},nopartial
180q => global_dundi_q_pbx2,200,IAX,dundi2:[EMAIL PROTECTED]/${NUMBER},nopartial
180q => global_dundi_q_pbx3,300,IAX,dundi3:[EMAIL PROTECTED]/${NUMBER},nopartial
extensions.conf(PBX1):
[global_dundi_q_pbx1]
include => one_queue_acd
include => one_queue_acd
[global_dundi_q_pbx2]
[global_dundi_q_pbx3]
[global_dundi_q_pbx3]
extensions.conf(PBX2):
[global_dundi_q_pbx1]
[global_dundi_q_pbx2]
include => one_queue_acd
[global_dundi_q_pbx3]
[global_dundi_q_pbx3]
extensions.conf(PBX3):
[global_dundi_q_pbx1]
[global_dundi_q_pbx2]
[global_dundi_q_pbx3]
[global_dundi_q_pbx3]
include => one_queue_acd
[one_queue_acd]
exten
=> 2944000,1,....
Our
polycom phones are registering to a primary Asterisk system. It's ESSENTIAL that
queue calls for a given company go to the SAME box as the phones are registered
to. Queues won't work correctly if they're are split between
servers.
If a
phone registered to pbx1 wants to call the queue at 2944000, the call comes into
pbx1. If I do a dundi lookup on that number on the console I get
this:
hestia*CLI> dundi lookup 2944000@180q
1. 200 IAX2/dundi2:[EMAIL PROTECTED]/oe_main (EXISTS)
from 00:0e:0c:a1:90:82, expires in 0 s
2. 300 IAX2/dundi3:[EMAIL PROTECTED]/oe_main (EXISTS)
from 00:0e:0c:a1:92:6f, expires in 0 s
DUNDi lookup completed in 63 ms
1. 200 IAX2/dundi2:[EMAIL PROTECTED]/oe_main (EXISTS)
from 00:0e:0c:a1:90:82, expires in 0 s
2. 300 IAX2/dundi3:[EMAIL PROTECTED]/oe_main (EXISTS)
from 00:0e:0c:a1:92:6f, expires in 0 s
DUNDi lookup completed in 63 ms
If I
do the dundi lookup in the dialplan, all I get is
"IAX2/dundi2:[EMAIL PROTECTED]/oe_main" with no weight.
DUNDi never returns local matches (with a weight of 100 in this case).
which is a problem. The result I get from the DUNDi lookup in the
dialplan is a string that points to the SECONDARY server. I don't want to
send the call to the secondary server!!!
I
could first do a local lookup with ChanIsAvail and look in the correct context
(global_dundi_q_pbx1 etc) to see if the number is local first. However, this is
tricky as we're trying to maintain a common dialplan between all our servers.
I'd therefore have to probe the system by executing an external command and
pulling the hostname or something just so I know which context to look
in.
I'm
guessing no one has tried to distribute acd queues before...
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