Hello list,
I am pleased to tell you that we have released a new version of
QueueMetrics. The main areas of improvement were the following ones:
- Unattended client monitoring: for large call centers who work for third
parties, it is possible to have your clients log in directly to
QueueMetrics, see a reduced real-time page and monitor calls and agents in
realtime.
- VNC monitoring: it is possible for supervisors and clients to launch a
third-party VNC screen monitoring app to see the screen of your agents in
real-time
- Audio monitoring: it is possible for supervisors and clients to click on
an ongoing call and listen to it through their telephone
- New feature: report mode. It is now possible to download both the
current real-time page and the current full analysis using a simple URL
(useful for automating report extraction using a cron job).
- New feature: inclusive SLA - computes both taken and lost calls.
- New feature for [EMAIL PROTECTED]/TrixBox users: all channels in the format
Local/[EMAIL PROTECTED] can be rewritten as Agent entries.
- Explicit session timeout set in web.xml - easier for users to change as
needed.
- QM is now able to correctly parse [EMAIL PROTECTED]/TrixBox generated
configuration files.
A full list of improvements over version 1.1 can be found at
http://queuemetrics.loway.it/news.jsp
QueueMetrics 1.2 allows data storage on both flat files and MySQL
databases for bigger call centers. And of course comes with a 90-page user
manual that covers all aspects of it.
QueueMetrics is a commercial call center monitoring package, but is
availabe free of charge for individuals, Asterisk hackers and small SOHOs.
You can request a trial key if you run a larger installation and would
like to test it in your own environment.
The latest version of QueueMetrics can be downloaded from
http://queuemetrics.loway.it/download.jsp
Hope you like it,
l.
--
Assum est, versa et manduca.
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