Have a call center working with eyebeam from counterpath (previously known as Xten) for about a year with no problems. Don't know if it supports
the URL option, but I'm pretty sure it will. Anyway you can ask this directly to their tech support.
Alyed
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Daniel Salama a écrit :
> Looking for a SIP or IAX softphone for a call center application that
> can do G729 codec. Any recommendations? Ideally it would do screen pops,
> meaning that it will understand the URL option of the Dial command.
Of course I'm a little biased, but I think MozPhone is well suited to
call center application: it does natively support URL option of Dial or
Queue command. It does not support G729 though, but speex will give you
nice quality / low bandwith.
Have a look at http://moziax.mozdev.org/ and please send feedback /
comment / questions to MozPhone's mailing list at:
http://moziax.mozdev.org/list.html
Thanks,
Jean-Denis
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