Perhaps something in /var/log/asterisk/cdr-csv/Master.csv can help. That will at least tell you what channel the call came in on and where it went. Hope it helps, Will
----- Original Message ----- From: <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, November 05, 2003 8:28 PM Subject: [Asterisk-Users] asterisk nightmare from hell! > Ok for those of you all up in a tizzy over my subject line, please don't > take it literally because I'm certainly not saying that asterisk is the > problem here. I just got a little nightmare problem that I need a bit of > help figuring out. I installed an asterisk system a few months ago for a > client, it has run almost flawlessly with the exception of a few small > glitches. However, I got a call from my onsite liason today stating that > they had encountered a very strange problem with the telephone system. > The problem was very simple, when 2 callers today reported that when > calling the firms main number (the asterisk server I set up) they received > a menu for another business (this is my nightmare) which happened to be a > pretty mature type of business. The one caller simply hungup, the other > caller actually pressed one of the options and it actually took him to the > voicemailbox of one of the actual persons of the actual business he was > intending to call. Now normally I would blame this on perhaps a cross > line with my incoming Verizon PRIs or something; however what made the > story even more strange is that the menu that he got for the mature > business is a business that I also service and have installed an asterisk > server in. The 2 asterisk servers are in no way connected to the other. > Also, me and members of my staff called the intended business all > afternoon and got their normal menu as we were supposed to so therefore I > was unable to recreate / emulate the problem. Now there is a remote > possibility that in going through converting wav files to gsm I actually > gave one the wrong name or something accidentally since I have the same > lady do all my voice over work. However, I doubt this is the case because > when I call the intended business and step through each of their menus / > submenus that I created it plays the correct messages. > My question is how can I go back and try to figure out exactly what > happened? I have a very close approximation as to what time one of the > calls came in so if there were some way I could go back and pull a record > that looks something like the CLI, I could probably see exactly what > happened and correct it. But everywhere I've looked I see no file where > I'm able to do this and nothing gives me any clues. I've checked both > /var/log/asterisk/messages as well as /var/log/asterisk/event_log. The > messages log shows some things from today's date but it looks mostly like > actual app stuff. The event_log has multiple entries but the last entry > there is when I upgraded the asterisk server about 2 weeks ago. > As for a little background, I'm running a pretty straight configuration > with an incoming PRI and a 24 channelbank on the inside. All analog > handsets. The only exception I sometimes play around with some IAX > clients on the box but this is very limited. > Thanks alot for any suggestions, sorry if it sounds stupid. It's just my > nightmare. > AJ > > > _______________________________________________ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users