The
reseller doesn't hassle us... it just takes them several days to fulfill simple
requests.
I agree, Polycom should make this publicly
available; but unfortunately, I've seen worse policies out there *cough* Cisco
*cough*.
The reseller shouldn't give you any hassle about it .... and if they do,
or if you can't reach them for whatever reason (A.K.A. no email replies or
phones being answered), that's violation of the contract they had to sign to
be Polycom Authorized in the first place, and Polycom will take immediate
action to rectify the situation if that's the case. I'd suggest finding
another place to purchase from if your current reseller is giving you troubles
with getting the firmware for you.
The firmware is probably about a 50 MB download (i think) and can be
downloaded via HTTP or FTP.
On Sep 7, 2006, at 1:19 PM, Douglas Garstang wrote:
That process is worse than pulling teeth!
All authorized
Polycom resellers will have access to this firmware and are required to
provide this firmware to you. Contact the reseller you purchased the
Polycom phone from.
Jessee Holmes
Atacomm / Ataractic Corporation
www.atacomm.com
V: 1-877-700-VOIP
On Sep 7, 2006, at 11:55 AM, Bruce Reeves wrote:
Typically you have to go to a reseller who you
purchased Polycom equipment from. Even then it can be tricky since they
have to find away to get you the files with out upsetting
Polycom.
On 9/7/06, Douglas Garstang <[EMAIL PROTECTED]>
wrote:
Polycom
are analy retentive about giving out software updates.
>
-----Original Message----- > From: Nathan Alberti [mailto:[EMAIL PROTECTED]] >
Sent: Thursday, September 07, 2006 10:25 AM > To: Asterisk
Users Mailing List - Non-Commercial Discussion > Subject: Re:
[asterisk-users] Polycom new firmware and
bootrom > > > > > Stupid question....
where did you find it ? > > > Looked at their site
downloads and under the extranet site but could > only see old
versions. > > Nathan. > > On 07/09/2006, at
10:21 AM, Chris Dos wrote: > > > Well, it seems that
Polycom has release new firmware 2.0.1 and > > bootrom
3.2.2. > > I've proceded to upgrade all my ip430 phones
because they were > > essentially > > broken with
the original firmware. > > > > All the phones boot
up fine now, grab their files. They > just
won't > > talk to the > > asterisk server any
more. I just figured out that I need to hard > >
code the sip > > server and tell it to talk udp
only. After this, the > phones worked > >
again. > > > > Any idea on what I need to configure
to fix the phones so > they will > > know which
> > server to talk to and only talk to it via udp? >
> > > Chris > > >
> _______________________________________________ > >
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