MF wrote:
Has anyone got a clue about this? I need to know which operator to
send a message to, prior to the queue command ringing him, (just
after he is assigned)
Anyone knows if I can get to know the operator ACD choosed to send
the call by using Realtime Queue, or maybe via the manager?
someone already told you to look at the manager.
make sure queues.conf has eventwhencalled=yes
then you will get a manager event
Event: AgentCalled
...
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