RE: [asterisk-users] Dropped Calls on TDM400p

[Steven Totaro]

They need to document the exact day and time so you can look in the logs.  Is this a T1 or POTS?   Customers always complain and threaten to go back to their old PBX.  First, calm down, then calm them down and make sure they know you are working on it.  Every new install is going to have issues that will take time to resolve.  Remember that in your pricing or you will soon be out of business.    Get exact times and frequency then check your logs to see if anything matches that may be an issue.    Thanks, Steve   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jonathan Barratt Sent: Wednesday, September 13, 2006 1:02 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Dropped Calls on TDM400p   These are just PSTN calls, and I have set busydetect=no and callprogress=no in zapata.conf as per voip-info guidance, but problem persists. CPU load never breaks 20, so that doesn't seem to be the problem, but it's a 1.2Ghz Athlon with 768MB RAM. Power supply to system is clean, there's no heavy network traffic going on besides Asterisk to the phones (Aastra 480i's). What other factors can I investigate?  This client is so unhappy they are ready to go back to their old PBX system. I am desperate, please help!! Thanks in advance, Jonathan

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