Check the handset cords. They can get loose
and cause this exact issue.
Bill
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Paul Dugas
Sent: Thursday, September 28, 2006
10:32 AM
To: Asterisk Users Mailing List -
Non-Commercial Discussion
Subject: [asterisk-users] Polycom
501 One-way Audio
I have a site running an up-to-date version of Asterisk from the 1.2
trunk. We have a dozen Polycom 501 units and one of them (none of the
others) is having recurring one-way-audio problems. As Murphy's Law
dictates, it's the bosses phone!
The user gets a few calls a day where the caller can hear her fine but she
hears dead silence. It happens when she calls out sometimes too.
Even internal voicemail and extension-to-extension calls are affected. I
just called her three times from another extension; the first two were
affected, the third got through. None of the other units seem to have the
problem. They're all running the same firmware and are loading central
configs that are identical except for line-button text and registration info.
I've been running * with lots of debug/verbose logging enabled and have yet to
see it complain about anything when she reports the problem. I'm about to
replace her phone with a spare to see if that fixes it. Wondering if
anyone has seen something like this and might be able to tell me what to look
for as a potential cause.
TIA,
Paul
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Paul Dugas
Computer
Engineer
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Dugas Enterprises, LLC
522 Black Canyon Park
Canton, GA 30114
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phone:
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404.932.1355
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fax:
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866.751.6494
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[EMAIL PROTECTED]
|
http://DugasEnterprises.com
|
|
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