HIPPA indeed needs to be considered in any medical application
Requirements are not unreasonable, but the client will suffer if data
goes where it shouldn't
I would also suggest that consideration be given to the Sangoma
products. They have a 5 year warranty, will work with ANY modern
motherboard, and if they don't, you will get top notch support, not the
typical Digium answer of "try another motherboard"
John Novack
BJ Weschke wrote:
On 10/5/06, Todd Houle Asterisk <[EMAIL PROTECTED]> wrote:
Hi Guys-
While I played a little with Asterisk a year or so ago, I'm getting
ready to
roll out a project now that I think is perfect for it. My friend
with with
a commercial solution he has been very unhappy with and is thinking of
replacing it with Asterisk. Below are his requirements. Anything
here jump
out as a problem? I'm thinking of purchasing a few Digiium card - not
sure
which we need yet... and finding a box to run it on. The only part
I'm not
sure is how to address is having the client record auto-appear on screen
when the call comes in. I did see plug ins for recording the
calls... Is
asterisk the best solution for this?
thanks
Todd
Begin forwarded message:
From: "A. Pathuri" <[EMAIL PROTECTED]>
Date: October 2, 2006 2:51:32 AM EDT
To: Todd Houle <[EMAIL PROTECTED]>
Subject: Call Center requirements
Todd,
Here is the brief doc you requested.
The process that we need is pretty simple...
We get a bunch of DID (Direct Inward Dialing) numbers from SBC.
As we get a client, we assign them a DID #.
They forward their existing phones to their DID number when their lines
are busy or after hours.
The DID # is programmed into the telephony system so we can program the
caller ID, and enter the appropriate script to pop up when that number
comes through.
When a call comes in, I would like to have all calls automatically
recorded without any of the call agents having to press a record button
for each call.
We also current have conference call functionality where we can connect
one caller to another caller (used when the ER needs to speak to a
doctor).
Ideally also, I would like the recorded calls to sort by client and
store in the appropriate clients folder, which then can be
automatically zipped and sent via email to the clients inbox at any
desired interval.
We are also developing a web-based app where the details of each call
can be entered ( a sort of call log) so the clients can also log into a
web interface and see the details of each call (currently, most clients
get their call logs via fax in the am and at midnight).
It would be great if somehow, the caller ID on the server/astericks can
automatically pull up the appropriate clients profile from our web app,
so the details can be entered into the correct profile. Otherwise, for
each call that comes in, the call agent has to pull up the clients
profile while the caller is on the phone, before s/he can take down the
details of the call.
This is really rough, but I hope it gives the basic idea. We can
discuss in further detail once you take a look at this.
Ofcourse, as well it would be great to be able to setup a co-location in
India utilizing the same infrastructure.
There are a number of ways to do this, but given the application it
appears to be (medical), and additional requirement not mentioned here
(and quite possibly the most important) is HIPPA compliance with
regard to security of who has access to what information.
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