Re: [asterisk-users] RE: Welcome to the "asterisk-users" mailing list

Wed, 11 Oct 2006 07:29:57 -0700

Most want the 2.0.1 firmware for a few reasons:

A) They have the latest; although, this is a poor reason, it's still a reason people download and use the latest firmware - remember here always, "If it's not broken, DON'T fix it!"

B) They are hoping to fix a previous problem they've had in the past (i.e. stability issues - usually caused by other factors besides just firmware)

C) They are told to. IF you are needing to talk to a support professional, especially Polycom, you NEED to upgrade to the latest firmware or they simply will not help you (most of the times anyways)

These are a few I can think of anyways; and unfortunately, it's going to be a problem sooner or later.



Jessee Holmes

Atacomm / Ataractic Corporation

www.atacomm.com

V: 1-877-700-VOIP

[EMAIL PROTECTED]


Looking for voice over IP products?  Visit our VoIP store at http://voipstore.atacomm.com/

On Oct 10, 2006, at 4:56 PM, Eric ManxPower Wieling wrote:

What I don't understand is why people MUST use the 2.0.x firmware.

Jessee J Holmes wrote:
A few of our technical support staff here at Atacomm are currently working on this issue with Polycom, Digium and one of our customer's (who posted in here earlier this week).
There are some major differences from the 1.x.x firmware and the 2.01 firmware. Obviously, many on here, voip-info.org, and all over the Internet have reported troubles where their presence feature that stops working after they upgrade their Polycom phones to firmware revision 2.0.1 when the phones are configured with an Asterisk system. A couple new things have been added to the .cfg files that MUST now be set in order for presence to work again with an Asterisk system.
In the sip.cfg file:
feature feature.1.name="presence" feature.1.enabled="1"
In the phone[mac].cfg file:
<attendant attendant.uri="[EMAIL PROTECTED]" attendant.reg=""/>
However, there are still confirmed problems with this setup (i.e. LEDs not working), which Polycom and ourselves are currently testing in our labs trying to fix. The reasoning for this is Digium doesn't seem to follow the "standards" for presence support and are currently working to change this functionality within Asterisk. Polycom designed their phones, and specifically their firmware, to work with the "standards" (more specifically, the Microsoft LCS - Live Communications Server).
This issue has been reported on multiple instances to Polycom, Digium, and ourselves; but, no real resolution is completed yet. We'll continue working on this issue within our labs and post an official answer when one is available.
Sorry for the bit of bad news, if anyone is willing to contribute working / half working code, we'd be more than happy to look at it and work with Polycom and Digium on getting this fixed for everyone AS
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