Hello all! I have a few problems with Snom 320 phones:
Problem A - Transfer out of Queues: We have a call center with some Snoms. We are using Queue and AgentCallbackLogin. As we run * 1.2.7.1 an agent could transfer a call out of the queue using the hold and transfer buttons on the Snom. This might have been the wrong way to do it all the time I found out later, but it worked. Now we upgraded to 1.12.1 and the ability to transfer out of the queue went away. Something must have changed. I tried to implement the call transfer mechanism in features.conf. I selected #1 for blind transfer and #2 for attended transfer. The * on the Snoms has an internal use. This seems to work well with other phones than the Snoms. On a Snome one have to press the "check" button to "send" the #2. This seems to work occasionally, but not reliably. The transfer call doesn't seem to work at all. I have to confess, that I only have user reports on this. Does anyone have a tip how to get this to work? The users would love to have the old functionality back - to use the specific Snom keys directly. But if we get #2 or something similar to work well, its good enough. Btw, transfer using the normal Snom buttons work well for regular calls, just not in Queues. Problem B - Quick Dial Buttons: I have used the programmable function keys together with the hint system in * to monitor local lines. It works very well, impressive! But people like to use these buttons as quick dial buttons for external numbers too. They program the buttons the same as the internal lines with hints using the "Destination" feature for the button. This seems to be wrong, as * gets upset over not having a hint for these requests. Trying to read the Snom manual I don't get a clear answer how to program this. Or I don't read well enough... Does anyone have a tip how to solve this?? I could set up a hint for all external numbers people like to program, but it does not scale well and would not be very meaningful. Problem C - A not Snom related transfer problem: When I use #2 to transfer a call with *s internal "feature" system, I need a way to go back and force between the callee and the goal of the transfer. I can't find a way to do this, either documented or elsewhere. Anyone a tip??? Thanks for your effort! Regards: Håkan
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