Using SIP:
Just create another user account
say the softphones user's name is bob:
create [bob] (bob's main line on his softphone)
create [bob1] (same configuration options, then you can do
all your other configurations for this user )
hope this helps
anyone is open to correcting me :]
my 2 cents
`KruZ~
From: Michael Sampson <[EMAIL PROTECTED]>
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Subject: [asterisk-users] Queues and multiple lines
Date: Tue, 07 Nov 2006 12:39:25 -0600
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FILETIME=[BA0B9560:01C702A1]
Say I have agents using a softphone like eyebeam that has 6 lines. They log
in to the queue. Say there are 3 agents in my queue. 3 calls come in and
all three agents are on a call. Now a fourth call comes in. Is it possible
to have it setup so that the 4 call rings on line 2 of one of my agents, if
they don't get it within the time limit it rings on line 2 of another agent
and so on. An agent can then put their current call on hold and go to the
new call, say something like "thanks for calling please hold", then go back
to their first call, finish it up and then go back to the second call. I
hope that made sense. I'm sure there is a way to get it done, but how
flexible is the current queue system in Asterisk with stuff like this?
--
Michael Sampson
Information Systems Manager
Customer Contact Services
[EMAIL PROTECTED]
952-936-4000
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