RE: [asterisk-users] "Sticky" Polycom 501 keys and handset

[Darryl Dunkin]

In Asterisk enter 'sip show peer <name>' and you can see this in the Useragent field.   Example (for 2.0.1): Useragent    : PolycomSoundPointIP-SPIP_501-UA/2.0.1.0313 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Sent: Tuesday, November 07, 2006 11:13 To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [asterisk-users] "Sticky" Polycom 501 keys and handset Disregard my previous message, I succeeded in downgrading my phones.  And it worked, thanks Rick for the info.  Is there any Polycom-specific mailing list I should be on to be aware of stuff like that?   Also, would you know how to check the version of sip.ld remotely? I know how to reboot remotely, and I did for a few phones, but my paranoid self would like to double check and see if the sip.ld 1.6.7 re-installed ok by checking the current version.  Is that even possible?   Mike From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rick Smith Sent: November 7, 2006 11:28 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [asterisk-users] "Sticky" Polycom 501 keys and handset I had this EXACT same problem, and 2.0.x is the problem according to Polycom Tech Support.   I had such a hard time explaining the problem, too…   Downgraded to 1.6.7 and all worked well again.  Polycom says if you’re using Asterisk, don’t go past 1.6.7 until they say to.   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Sent: Tuesday, November 07, 2006 11:02 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: [asterisk-users] "Sticky" Polycom 501 keys and handset   Hi,   I've recently bought new Polycom 501 phones, upgraded to bootrom 3.2.2 and SIP 2.0.1.   I just noticed something, which I first blamed on Asterisk and NATs (a 2 second silence at the beginning of a call).  Something I've noticed also on my old phone (which is having the same problem now, but its also been upgraded).   My keys are sticky.  Simple as that.  Sometimes I press a number and the key comes up (the hardware seems fine) but the phone produces this loooong tone as if I had pressed the key for 3 seconds.  Even the receiver is sticky, giving my dialtone when I lift it only 1-2 seconds after I lift the handset.  It simply looks like the phone can't keep up, like a sluggish computer.   Anybody has ever seem this?  I'd like to downgrde to SIP 1.6.7 to see if the new sip app was the problem.  How can I do that?  I've placed the old sip.ld file where I had to, but the phone wont pick it up.    Short of that, can somebody point me to the newest firmware (2.0.2) to see if that would help?   Mike

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