On Tue, 28 Nov 2006 17:57:04 -0600 "Octavio Ruiz (Ta^3)" <[EMAIL PROTECTED]> wrote:
> Why? Seems that reinventing the well was the agentcallbacklogin > implementation, when it could be happend in dialplan logic. Hm, now that I have examined this in more depth, I still seem to be missing one vital piece of the puzzle. The queues-with-callback-members.txt tutorial assumes that one agent (as a specific human being) is always reachable at a specific phone. This is not the case, and why I investigated chan_agent in the first instance. Our agents sit at any phone and log in, so their ACD groups follow them. This is what I really meant about re-inventing the wheel, since with AgentCallbackLogin removed, surely I'll have to maintain my own database tables of which agent is available at which extension? I'm hoping I've just overlooked something really obvious :) Cheers, Gavin, _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
