Wasn't Olle Johansen working on something that would allow (polycom phones at least) to show the status of agents on the phone...
> -----Original Message----- > From: Rob Hillis [mailto:[EMAIL PROTECTED] > Sent: Wednesday, December 27, 2006 8:35 AM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [asterisk-users] Agent presence > > > Not quite the solution I was looking for - I was wanting the agent's > status to be reflected in it's presence "hint". I'm somewhat > inclined > to believe that 1.2 isn't going to do the job at this stage since I > don't think it supports SIP presence to the degree required. > > > Douglas Garstang wrote: > > You could put together a web page that talks to the > Asterisk Manager. > > > > > >> -----Original Message----- > >> From: Rob Hillis [mailto:[EMAIL PROTECTED] > >> Sent: Tuesday, December 26, 2006 11:48 PM > >> To: Asterisk Users Mailing List - Non-Commercial Discussion > >> Subject: [asterisk-users] Agent presence > >> > >> > >> Hi guys! > >> > >> We have a call centre that has been moved across from an > old Ericsson > >> MD110 PABX to an Asterisk server with those in the call > centre using > >> X-Lite as their softphone. > >> > >> I'm trying to get Agent presence configured so that X-Lite > gives the > >> operators a visual indicator of their status - logged on, > off and on > >> "pause". I'm using chan_agent for the agents, so agents are > >> logged in > >> and out using AgentCallbackLogin (I know it's deprecated > in 1.4, but > >> it's working well for us at the moment) and the agents are put on > >> "pause" using PauseQueueMember and UnpauseQueueMember. > >> > >> I've figured out I can show whether an agent is logged in > or out by > >> creating a "dummy" extension with a hint as follows:- > >> > >> exten => 151,1,Dial(Agent/151) > >> exten => 151,hint,Agent/151 > >> > >> X-Lite quite happily shows the agent as Ready when they're > logged in, > >> unavailable when logged out and On the Phone when (funnily enough) > >> they're taking a call. However, when the agent is on > >> "pause", they are > >> still shown as Ready. Is this a limitation of chan_agent, > >> Pause/UnpauseQueueMember, Asterisk 1.2's presence support, or > >> is there > >> something else I can do in order to get the agent shown > indicated as > >> something other than "Ready" when they're on pause? > >> > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users