Ed,
Thanks for the help. One more question, however. Everything is working
fine with the exception of sox joining the calls. I have sox installed
and monitor-join set to yes in both queues.conf and agents.conf
I installed sox after I installed Asterisk. Do I need to recompile
Asterisk for it to work with sox?
This is the last hurdle I need to overcome (I hope) before I can use my
Asterisk box in a live situation. Any help would be much appreciated.
Regards,
Jay
Ed Nuñez wrote:
In queues.conf you must have the following under the queues you want to record.
monitor-format=wav49 ; you may also use wav or gsm formats
monitor-join=yes ; if you have the latest sox installed,
this will join the in and out files into one.
In agents.conf
recordagencalls=yes
monitor-join = yes
recordformat=wav49
savecallsin=/var/www/html/calls ;this is the path where call will be
recorded.
That's all
If you want to change the file name place this in your extensions.conf on a
line prior to sending the call to the queue.
exten=> 1097,4,Set(MONITOR_FILENAME=QUEUE-${CALLERID}-${TIMESTAMP})
Ed Nuñez
IT/Telecom Engineer
4037 Metric Drive
Winter Park, FL
(o) 407-384-4200 x 1656
(f) 407-384-4222
(c) 732-925-0730
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jay Moore
Sent: Wednesday, December 13, 2006 10:15 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] MixMonitor and Queues
Greetings, all.
I would like to record calls that are entered into queues and I'm not
quite sure how to do it. Here's how I'm currently set up:
- Call comes in and is placed into Queue #1 (which rings all phones for
15 sec).
- If call drops out of this queue, it is placed into Queue #2 (which
plays MoH until the call is picked up).
I've tinkered with MixMonitor and I have my queues set up, but I'm not
sure how to combine the two. Ideally, I'd like to only record once the
call comes out of queue (no point in recording hold music, unless I want
to hear people mumble about how lousy a company we are for placing them
on hold ;) )
On a semi-related note, is it possible to determine the extension that
pull the call out of queue before the call is bridged? The reason I ask
is that I'd like to put the receiving extension in the name of the file
that MixMonitor creates. If not, no biggie.
Recap:
Two queues. First rings for 15 seconds then drops into the second.
Second plays music on hold till the call is answered. I want to record
the call when it's pulled out of either queue using MixMonitor. Bonus
points if I can determine the answering extension before MixMonitor
starts (if possible).
Any help would be greatly appreciated.
Thanks,
Jay
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