I can see the reasoning for that. The system detects dtmf or silence and annoys you with error messages but when it detects non-silence that the recognizer can't intepret it sends the call to a human that can't understand it either :)
Try eating potato chips or playing different types of music to confirm my theory. Andrew M Stemen wrote: >I wouldn't swear to it (<chuckle>) but each time I've "spoken with" the >Verizon Telecommunications IVR, it sends me to an agent shortly after I >start swearing at it. I've had better luck with that than saying things >like "agent", "operator", and "attendant". Other than that, it appears >to be a rather nice IVR, and it usually understands me. > >On Thu, 11 Jan 2007 17:10:05 -0500, "Paul" <[EMAIL PROTECTED]> said: > > >>Or maybe there is a distinct click as the caller prepares to shoot >>himself in the head. >> >>Colin Anderson wrote: >> >> >> >>>If you say: "Agent" you are transferred to a person. The IVR clearly states >>>that when you call in. I got a demo of Mitel's speech platform last year and >>>it has algorithms that measure apparent stress in a voice. If the voice >>>sounds to stressed, it transfers to an operator. >>> >>>-----Original Message----- >>>From: Chris Bagnall [mailto:[EMAIL PROTECTED] >>>Sent: Thursday, January 11, 2007 12:38 PM >>>To: 'Asterisk Users Mailing List - Non-Commercial Discussion' >>>Subject: RE: [asterisk-users] Directory too difficult? >>> >>> >>> >>> >>> >>> >>>>the change of Telus' (the >>>>ILEC) customer service system entirely to speech recognition. It >>>>actually works really, really well I've never been able to screw it >>>>up >>>> >>>> >>>> >>>> >>>What happens if you yell "I just want to talk to a human being!" really >>>loudly at it? ;-) >>> >>>Regards, >>> >>>Chris >>> >>> >>> >>> >>_______________________________________________ >>--Bandwidth and Colocation provided by Easynews.com -- >> >>asterisk-users mailing list >>To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users >> >> > >--- >Andrew Michael Stemen >[EMAIL PROTECTED] > >_______________________________________________ >--Bandwidth and Colocation provided by Easynews.com -- > >asterisk-users mailing list >To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
