What you have been told is correct, seems like there is something strange
in your setup then, with * not logging correctly. I'd try running a couple
more calls to see if the problem persists.
l.
On Thu, 18 Jan 2007 23:03:28 +0100, Danny Lan M. - Telegroup®
<[EMAIL PROTECTED]> wrote:
There's a column that states either "COMPLETECALLER" or "COMPLETEAGENT"
and I want to know the difference between each...
The person that originally installed the PBX told me that if
"COMPLETECALLER" is displayed it means that the caller hanged up first
and if "COMPLETEAGENT" is displayed it means that the agent hanged up
first... However, I did a couple of test calls to verify this where I
called the PBX from an outside line (just like if I was a customer),
went into the queue, the agent answered me, we talked for a few seconds
and I hanged up first, then I called a second time and she hanged up
first, the next day I checked the log and both calls appear as
"COMPLETEAGENT" so it doesn't make sense.
Hope you can clear this one up.
Best!
Danny
--
Loway Research - Home of QueueMetrics
http://queuemetrics.loway.it
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