Chris Earle wrote:
"agent monitoring screen"?
curious,
which app are you using for that?
Unfortunately a proprietary app written in a closed language called
Progress.
However, the basics are that we embedded the Ipworks ActiveX xmpp
control, created a text box for each agent of a queue, and changed the
colours / labels / tooltips according to the presence message of each
jabber client.
Julian.
--
Chris Earle
"Julian Lyndon-Smith" <[EMAIL PROTECTED]> wrote in message
news:[EMAIL PROTECTED]
Kyle Sexton wrote:
Started playing with 1.4 and I'm curious what uses people have come up
with for the Jabber integration? So far I can think of presence based
call routing, but I'm sure there are other ideas. How are YOU using
the new Jabber features in 1.4? :)
We've been using it since July last year (brave / stupid - make your
choice) for integrating our custom application with the asterisk system.
The phone system sends all sorts of call information to the agent about
to receive the call, whilst the agent monitoring screen is used to
monitor the presence of the agents and their dialplan status (dialling /
calling / etc etc)
Julian.
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