As far as I can tell, the only way to do this using Polycom soundpoint
phones and NOT asterisk's built-in blindxfer function, is to hit their
Transfer button first, and then the Blind softkey that appears on the
screen. Then continue as normal; dial the number and hit Send I
believe. If you can get your operator to hit Transfer and then Blind
automagically, this will work. But if s/he wants to consult with the
internal employee first, she would have to:
1 place caller on hold (phone button)
2 dial internal employee, talk, hangup
3 unhold caller
4 blind xfer caller to internal employee
Moj
Rob Schall wrote:
I probably have a screened transfer setup. Is that just a setting
somewhere I can easily change? I'm trying to avoid making users press
extra keys, like #1 or anything like that.
Rob
Jerry Jones wrote:
Not sure about others, but on Polycoms a blind transfer sends original
callerid, screened sends operators callerid
On Feb 19, 2007, at 8:55 AM, Rob Schall wrote:
I'm sure this was asked before, but I can't seem to make this work...
If a customer dials one of our DIDs, and the operator transfers that
call to another employee, the Caller ID doesn't seem to do what I would
expect it to. I would expect it to show the original caller's ID.
Example:
John calls in from the outside using (213-555-1234) and he calls into
the asterisk system (actually the operator).
The operator (a real person) answers the call and presses transfer on
her polycom 501 phone. I see an incoming call "From: Operator". After I
pick up her call, she presses transfer one final time to complete the
transfer. However, now that the call has been completed, it still shows
"From: Operator". I need it to show From: 213-555-1234.
I tried setting the "o" setting in Dial, but that didn't seem to fix
anything.
Rob
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