scott wrote: > I would like to be able to have an announcement played to an operator > advising them of the queue the call came from before the call is pasted over > to them, so they know how to greet the customer. > > Does anyone have any ideas or can point me to some resource which details > this?
That sounds like the announce option in the sections in queues.conf would solve you problem. ---cut--- ; An announcement may be specified which is played for the member as ; soon as they answer a call, typically to indicate to them which queue ; this call should be answered as, so that agents or members who are ; listening to more than one queue can differentiated how they should ; engage the customer ; ;announce = queue-markq ---cut--- Regards, Philipp -- amooma GmbH - Bachstr. 126 - 56566 Neuwied - http://www.amooma.de Let's use IT to solve problems and not to create new ones. Asterisk? -> http://www.das-asterisk-buch.de Geschäftsführer: Stefan Wintermeyer Handelsregister: Neuwied B 14998 _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
