Must be a quiet and small call center without high cubicle walls. There
is no way that would be an issue at the call center I setup. 16 agents
to a team and all of them on the phone all the time, you cannot even fix
in on an agent if you wanted to, there was too much noise.
Thanks,
Steve
Doug Garstang wrote:
We used ChanSpy to allow a supervisor to listen in on the calls of
their staff. There was one huge problem with this, which I imagine
would affect whisper as well.
The supervisor typically sat fairly close to the worker, and could
hear both the voice of the worker as they spoke AND the delayed voice
coming through their head phones. It was rather distracting and made
it difficult to really be practical.
Doug.
Dean Collins wrote:
Yep, it's called Whisper
Check in voip-info.org I think I've read stuff about it there.
Regards,
Dean Collins
Cognation Pty Ltd
[EMAIL PROTECTED]
+1-212-203-4357 Ph
+1-917-207-3420 Mb
+61-2-9016-5642 (Sydney in-dial).
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:asterisk-users-
[EMAIL PROTECTED] On Behalf Of Wai Wu
Sent: Thursday, 8 March 2007 4:25 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Coaching in asterisk
Is there a way to setup a conference where party A can coach another
Party B, at
the same time, all other parties cannot hear party A? In order words,
partis A and B
can hear every one, and party A can only be heard by party B.
Thnx
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