Am Freitag, den 23.03.2007, 17:09 +0800 schrieb Christopher Chan: > Anselm Martin Hoffmeister wrote: > > Am Donnerstag, den 22.03.2007, 22:17 -0700 schrieb shadowym: > > Let us see the facts: Telephone systems with more than a handful > > telephones and more than just the ability to call (be it voicemail, > > conferencing, queues, agents...) are complicated, and in most cases need > > to be tailored to the customers' needs. As long as the "customer" is not > > an IT-ish company, they will hopefully understand that getting all the > > knowledge about this internally costs work hours (and thus, money) the > > same - and experience is something that can not be learned in a few > > hours of document study and point-and-clicking. High-quality solutions > > need professional hands, pals, possibly yours. > > > > This will by no means be the death of the technical consulting around > > telephone PABXs. > > Er...is not this what asterisk is about? telephone PABX guys sniff at > computer guys moving in their space.
But still, the need for experts is there; a PABX (be it from Nortel, Avaya or an Asterisk-based one) is not a teaspoon but a Swiss army knife. Go and ask Mr. Joe Average what all those tools on a proper Swiss army knife are for. If he manages to get all the blades and tools out at all ;-) I do not see reason to worry about a decrementing need for engineer-type people who know their job and their toolbox, that was what I wanted to express. Campains for better, more widespread personal computing have not removed the need for operational knowledge or "the neighbour" for fixing a broken .DLL; customers may have hoped so for decades. Once again, let Microsoft's marketing soap bubbles burst and see if anything else comes out than wet air. Regards Anselm _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
