I need to allow the company operator to decide whether to record a call. (Car dealership that needs to coach salespeople). They don't want to record every sales call, just for the purposes of coaching certain employees on an ad hoc basis.
The situation is: a. Call comes in on PSTN PRI b. Call is routed to operator in dialplan c. Operator ascertains that its a sales call for a salesman in need of coaching d. Operator needs to set the call to record status e. Operator xfers the call to the salesman f. Salesman answers the call, completes the communication and hangs up. g. Sales manager can review the call and coach the salesman. Since a new channel is created at the point of transfer, how can I flag the channel to be created as one to be recorded?
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