Hi, the holdtime in queue log entry is not what we want, that holdtime only records the duration that caller stay in the queue before an agent answers. However what we want is the duration that agent put the customers on hold(i.e music on hold, for SIP, the device will send a re-Invite as I attached last time), actually I already find a way, in sip.conf, there is a option callevents, set to yes, the hold and unhold event will send to manager interface. In version 1.4, manager interface can add a timestamp header for every event, that will help to realize this report feature.
Regards, Liangliang On 4/27/07, Humberto Figuera <[EMAIL PROTECTED]> wrote:
Hi Xue Liangliang, If you use queue's then look in queue_log http://www.voip-info.org/wiki/index.php?page=Asterisk+log+queue_log the COMPLETEAGENT and COMPLETECALLER events have this information. COMPLETEAGENT(holdtime|calltime|origposition) The caller was connected to an agent, and the call was terminated normally by the *agent*. The caller's hold time and the length of the call are both recorded. The caller's original position in the queue is recorded in origposition. COMPLETECALLER(holdtime|calltime|origposition) The caller was connected to an agent, and the call was terminated normally by the *caller*. The caller's hold time and the length of the call are both recorded. The caller's original position in the queue is recorded in origposition. -- Humberto Figuera - Using Linux 2.6.20 Usuario GNU/Linux 369709 Caracas - Venezuela GPG Key Fingerprint = 5AAC DF0C 00F4 2834 28BA 37AD 3364 01D1 74CA 0603 _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
-- Regards! Liangliang _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
