I am having an issue with the autologoff fuction in agents.conf
I am running Asterisk BE and I am testing with agent 1656. I log in, and then make a call into the queue. The agent's phone rings, and if I answer it, all's fine/ I am trying to have this agent automatically be logged off if he does not answer the queue callback within 5 seconds, however the agents extension keeps ringing until the call eventually goes to the extension's voice mail, which I am also trying to avoid. Here is my agents.conf [general] persistentagents=yes [agents] autologoff=5 multiplelogin=no recordagencalls=yes monitor-join=yes createlink=yes updatecdr=yes musiconhold=>default recordformat=wav49 urlprefix=http://64.211.222.226/calls/ savecallsin=/var/www/html/calls agent => 1650,1650,Tareq Tujjar agent => 1656,1656,Ed Nuñez Here is my queues.conf [general] persistentmembers=yes [noi-cust-serv-spanish] strategy = leastrecent announce-frequency = 90 announce-holdtime = yes announce-round-seconds = 10 timeout=180 monitor-format=wav49 monitor-join=yes joinwhenempty = strict leavewhenempty = yes musiconhold = default eventwhencalled = yes queue-youarenext = queue-youarenext ; ("You are now first in line.") queue-thereare = queue-thereare ; ("There are") queue-callswaiting = queue-callswaiting ; ("calls waiting.") queue-holdtime = queue-holdtime ; ("The current est. holdtime is") queue-minutes = queue-minutes ; ("minutes.") queue-seconds = queue-seconds ; ("seconds.") queue-thankyou = queue-thankyou ; ("Thank you for your patience.") queue-lessthan = queue-less-than ; ("less than") member => Agent/1656
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