You can add another line like exten=>0,1,VoiceMail([EMAIL PROTECTED])
this will catch the dialing of 0 before or after it enters the queue... but if you want them to be able to do that while in the queue then you need to add to your queue config a line like context=your-queue-context and then create a context that has that extension like above in it. that way when someone dials 0 in the queue they are also redirected to the voicemail ... hopefully that helps you out... i could show you what i did for my queue setup but it's all in AEL so not sure if that would help you as much... but the idea is still the same On 5/5/07, Josué Conti <[EMAIL PROTECTED]> wrote:
Hi all, thanks for this reply. Follows below the current configurations of mine asterisk, where the line functions perfectly, but does not obtain to rotear in case that no agent takes care of, for the voicemail. How it could give an option to the caller so that it can send a message? Sample: it dials 0 to send a message. Best Regards extensions.conf [0023] exten=>s,1,answer exten=>s,2,queue(35270023|Ttn|||32) exten=>s,3,playback(working) exten=>s,4,waitmusiconhold(10) exten=>s,5,goto(0122,s,1) exten=>s,6,goto(macro-voicemail,s,1) agents.conf agent => 1122,1122,Agent 001 agent => 1123,1123,Agent 002 agent => 1023,1023,Agent 003 agent => 1027,1027,Agent 004 agent => 0217,0217,Agent 005 queues.conf [general] [0023] music=default timeout=60 ;retry=1 leavewhenempty = yes maxlen = 6 joinempty = yes announce-frequency = 90 announce-holdtime = yes queue-minutes = "queue-minutes" strategy=roundrobin member => Agent/1023 member => Agent/1027 member => Agent/1122 member => Agent/1123 ;member => Agent/0217 2007/5/5, 0xception <[EMAIL PROTECTED]>: > > You could alternatively set a context for your queue in your config and > create an extension for voicemail, if you would rather give the option to go > to voice mail to the caller... (example: They can dial 0 to leave a message) > > > On 5/4/07, Per Jessen <[EMAIL PROTECTED]> wrote: > > > > Josué Conti wrote: > > > > > Hi all, good? I would like to know if the option exists to together > > > integrate the function of queue with the voicemail of the agent, or > > > the pilot of the group. For example, in case that none of the agents > > > > > of queue obtains to take care of a call, this call would be directed > > > > > for a voicemail. > > > > I think you can do this in the dialplan - set a timeout for the queue, > > then route to voicemail when it expires. > > > > > > > > /Per Jessen, Zürich > > > > -- > > ENIDAN Technologies GmbH - managed email security. > > Starting at SFr1/month/user - http://www.spamchek.ch/ > > > > _______________________________________________ > > --Bandwidth and Colocation provided by Easynews.com<http://easynews.com/>-- > > > > asterisk-users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com > <http://easynews.com/> -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
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