Hi list: Is there any way or an idea of how to made a global queue policy. I need to have a Global Policy or a common policy to many queues.
What i need is: I have 20 agents they are members of 5 queues, i have a last recent strategy for all the queues, the problem is that the strategy is for each queue. So one agent recive a call from all the queues, then another, and so on... So we have agent that don't work for more than 20 minutes. And anothers that have long brakes. So what i need is that 5 queues share the strategy, so the agent who get the call the agent that have more idle time in all five queues. So any idea ? -- Alvaro I. Parres Peredo Director de IT Grupo Xmarts SA de CV Tel: +52 (33) 35 63 6261 Ext. 112 01 800 087 2260 Cel: +52 (33) 33 68 1087 [EMAIL PROTECTED]
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