Hello Voipcrazy, It's funny you should mention that - we've just released (as in today) a FREE version of our OrderlyStats service for call centre and queue monitoring and management.
OrderlyStats features realtime (synchronous/message-based) display of all queue, agent and caller events so you can see what's happening in your call centre as it happens. The control panel feature allows you to reassign agents and penalties on the fly. Our Agent Bar tool also helps agents log in and out of their queues, and enter Pause for wrap-up at the touch of a button, in addition to displaying realtime wallboard-style queue information. Furthermore, we automatically produce a wealth of historical statistics, allowing you to track caller trends and analyse staffing requirements across your queues. You can sign up now at http://www.orderlyq.com/freestats.html . It would certainly be worth your while to take a look, especially if you're considering spending money on QueueMetrics. Thanks for reading, Matt. [EMAIL PROTECTED] wrote Hello all, A client of us, needs a queue monitoring system. In realtime he needs to now the PRI status, the agents logged in and logged out, the number of received calls by agent, ....,etc. I am not a call center specialist and i want to find a call center software to offer to my client that fits his needs. I need a monitoring solution for incomming and outgoing calls and a queue management interface to create and/or modify queues or agents. Any one of you could has instalesd this kind of software? Which one? Which one could you recomend me? Thanks in advance. Voipcrazy. _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
