Hello, I was demonstrating Asterisk capabilities with a SIP Soft phone to a Key system installer yesterday, and we were discussing where Asterisk can fit into that market. He brought up some interesting, user-centric questions which I couldn't answer. I didn't find anything in google that realy addressed some of these questions, so I figured I would post them here to see what yall have to say. Hopefully, someone has already answered this and they can point me to a link or some documentation that I can review. First and foremost, these Key System installers are big believers in VoIP and convergence technologies. While the KSU vendors may see Asterisk as competition, the installers on the ground see it as an excellent addition to help connect remote offices and workers together, but they are driven by the needs of their customers, most of whom want to KISS (Keep It Simple, Stupid). I.E. they want an Asterisk based VoIP solution to work in a similar manner to their existing PBX or Phone System. As a result, these are some of the questions that they threw at me that I am trying to figure out:
1. Legacy KSU and PBX users are used to seeing blinking lights on their phone that indicate outside lines in use, call on hold, voice mail waiting, do not disturb etc.. Is it possible to have these features using SIP phones on the dekstop? I.E. if a user puts a caller on hold at one extension, can it blink a light on all extensions so that user can be picked up at another extension? This gets into issues regarding re-training people with new phones etc.. Kind of like the issue of "I don't want to press enter to make a call.. Why can't this phone just work like my old analog phone?" 2. How does one go about creating call queues and advanced features such as UCD and ACD using Asterisk? 3. Is it possible to do Phone to Phone paging with SIP phones? This is a feature that I personally use a lot on my Legacy Phone System. I simply hit the extension of the persion I want to chat, and it beeps their phone and we can talk. Sort of like an Intercom system. Thanks in advance for helping me to answer these questions! -- Vice President of N2Net, a New Age Consulting Service, Inc. Company http://www.n2net.net Where everything clicks into place! KP-216-121-ST _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users