Hi, All, I have a question about agents and queues. Right now we have about 4 queues in our system. Some agents are in multiple queues. Our main queue is for technical support and it's by far our busiest queue as well. We have the autologoff feature set to 14 sec right now in the agents.conf file. The problem I'm running into is we don't want people in our sales queue (who are also in the support queue) to be auto logged off from the sales queue. Is there a good way to seperate agents and only have the them logged off from the support queue and not the sales queue? - Jason
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