Hi - I have a queue setup with 4 agents. The people working the queue tell me that when a new call goes into the queue, both the agent and the caller hear a tone. These are static agents - could it be ringing the line again, even though the agent is on a call? We are using GXP2000's with only 1 line programmed in. thanks Todd
queue.conf > [601] > announce-frequency=0 > monitor-format=wav > monitor-join=yes > music=default > queue-callswaiting= > queue-thankyou=queue-thankyou > queue-thereare= > queue-youarenext= > retry=5 > rtone=0 > strategy=ringall > timeout=15 > wrapuptime=1 > leavewhenempty=no > eventwhencalled=no > joinempty=Yes > context= > maxlen=0 > announce-holdtime=no > eventmemberstatus=no > member=Local/[EMAIL PROTECTED]/n,0 > member=Local/[EMAIL PROTECTED]/n,0 > member=Local/[EMAIL PROTECTED]/n,0 > member=Local/[EMAIL PROTECTED]/n,0 > member=Local/[EMAIL PROTECTED]/n,0 > _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users