Hi all, My name is Ricardo and unfortunately I'm just crawling in this telecomm/asterisk world. So, after reading all day long i still don't understand a few things. :D
I'm trying to "develop" a call recorder for a costumer. He has a small call center ( 10 agents ) and want to record all calls. Since he already has everything (ACD only) working perfectly in the PBX and don't want me to "touch" it, I need do develop a less intrusive as possible system. I was thinking to do a line tapping in his E1 branch before it reaches the PBX and record it using Asterisk, then develop a small web interface to recover the recordings. In my research about E1 line tapping I found this product from Sangoma ( http://www.sangoma.com/datasheets/tapping ) but could not understand exactly how it really works. Does anybody already used it? Is it possible to use it with Asterisk? tia, Ricardo Gemignani
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