All, I'm trying to configure queue agents w/ a DUNDi setup so that an agent can login to whatever server they please w/o any custom setup. In general this seems to work, agents login w/ AgentCallbackLogin into the incoming context (not a special queue context) and can receive queue calls.
The problem is that since the incoming context is the same context as the normal incoming call context, they get sent to voicemail if they don't answer. I thought the solution would be as simple as defining a separate queue for the AgentCallbackLogin, and dumping calls to that queue. The problem that I see with that is I can no longer use DUNDi to route the call. If I do that and don't have their explicit extension in the [agentqueue] context, I get 'Extension XXXX is not valid for automatic login of agent YYYY' when they try to login. If I put a huge _XXXX match in the [agentqueue] then I can login, but it can't route the call properly because routing the call needs a DUNDi lookup which puts them back into stdexten. I *think* my solution is to basically create two DUNDi networks, one that I can route calls to from the agentqueue context, and the other from the inbound context. The agentqueue DUNDi network would then just not include the stdexten dialing and would only be called by queue calls. If anyone has a more simple solution I'm all ears. Hopefully I'm making this more complicated that it needs to be. :) My ideal setup is: 1. If a call comes into the queue, go to agent but don't ever go to voicemail (Just Dial(SIP/XXXX)) 2. If a call comes in for that same agent to their DID, route to stdexten macro 3. All calls routed w/ DUNDi so the system doesn't care about which server they log into -- Kyle Sexton http://www.mocker.org _______________________________________________ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users