I'm curious if anyone has implemented the following: Need to setup an on-call queue, that activates after 5PM and de-activates at 8AM, also that activates/deactivates on demand(I'm thinking a feature code here). The "agents" need to log in via cell phones, and when calls come in from outside to the asterisk system, it'll need to call the cell phone agents that are active.
I'm thinking that it's a simple SQL query, to update the agents status and number, and that asterisk will do a lookup and append that to the ZAP channel to dial, but interested in any logic someone might be able to come up with for the dialplan. ________________________________ This e-mail, facsimile, or letter and any files or attachments transmitted with it contains information that is confidential and privileged. This information is intended only for the use of the individual(s) and entity(ies) to whom it is addressed. If you are the intended recipient, further disclosures are prohibited without proper authorization. If you are not the intended recipient, any disclosure, copying, printing, or use of this information is strictly prohibited and possibly a violation of federal or state law and regulations. If you have received this information in error, please notify Texas Health Management Group immediately at 1-817-310-4999. Texas Health Management Group, its subsidiaries, and affiliates hereby claim all applicable privileges related to this information. -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.
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