Hello, Digium support kindly proposed to ship a TE120P card to help resolve the issue. I plugged in the card, and introduced the loopback plug. I cleared the red alarm for a while and then i started seeing alarm switching from Yel/Recovering to Blue/Rec with a lot of IRQ Misses. I call Digium that assisted us, and we noticed IRQ sharing with the VGA adapter and the Ethernet port. I changed to all the available slot but the DIGIUM card IRQ did not change.
Mainboard: SUPERMICRO PDSME+ CPU: Intel Core2Duo E4300 RAM: 2 x DIMM DDR2 1GB PC667/5300 HDD: 1 x 80GB SATA VGA: onboard LAN: 2 x 10/100/1000 onboard I disabled the Ethernet card, but i still have a lot of IRQ Misses, and could not disable the VGA adapter. I plugged in the Same card in a DELL Dimension 3100, and It worked right away and like a charm. I thank the whole digium team for their kind support, for their patience and professionalism, and promise to buy only Digium gear to show my gratitude :-) Kido Digium Support a écrit : > Rod, Jared, > > I do not believe that this customer's problems are a result of hardware > incompatibility, due to the fact that his system had no problems detecting > the card and ztcfg did not report any errors during configuration. The > problem he is experiencing is that the span stays in red alarm after it is > configured and connected to the PRI. We attempted to test the card by > configuring for loopback and inserting a loopback plug into the span, but the > red alarm persisted. My conclusion was and is that the customer's TE110P is > faulty. > > As noted in the case description and by the customer himself, I recommended > that he have his card RMA'd if it is still under warranty (which, if I > understand correctly, would result in him receiving a TE120P due to the > TE110P being past end-of-life). > > With that cleared up, I'll send him a followup anyhow, since he seems not to > understand that the card itself is unusable--it may be that I did not explain > it clearly enough to him over the phone. Thanks for bringing this to my > attention! > > > --------------- Original Message --------------- > From: Rod Montgomery [EMAIL PROTECTED] > To: [EMAIL PROTECTED] > Subject: Fwd: Re: [asterisk-users] Supermicro PDSME+ and TE110P [ > ref:00D36mPe.50033qy57:ref ] > > Sure, I'll ask Patrick to re-open this case and offer a TE120P exchange to > this customer. > > Patrick, here's some text I wrote for a similar offer recently, feel free to > re-purpose as you see fit: > > ---- > Digium is committed to manufacturing quality products and to providing > top-flight support that exceeds your expectations. Sometimes the mailing list > traffic fosters the wrong perception of Digium, but we are eager to assist > every customer -- including logging in remotely to provide installation > assistance and troubleshoot if necessary. > > We would like you to evaluate our newer model single-span PCI card, the > Digium Wildcard TE120P. May we ship you one to evaluate, please? If it works > in your Dell box, you're welcome to return the older TE110P, but all we > really ask is that you tell the mailing list about your experience. > > If you're willing to give the TE120P a try, please reply with your mailing > address. > ---- > > Thanks, > rm > > > ----- Forwarded Message ----- > From: "Jared Smith" <[EMAIL PROTECTED]> > To: "Rod Montgomery" <[EMAIL PROTECTED]> > Sent: Wednesday, September 19, 2007 10:39:21 AM (GMT-0600) America/Chicago > Subject: [Fwd: Re: [asterisk-users] Supermicro PDSME+ and TE110P] > > Follow-up to the message I sent you this morning... Can we get this guy > a TE120P for his TE110P and see if that solves his incompatibility > problems? > > -Jared > > -------- Forwarded Message -------- > From: kido <[EMAIL PROTECTED]> > Reply-To: Asterisk Users Mailing List - Non-Commercial Discussion > <asterisk-users@lists.digium.com> > To: Asterisk Users Mailing List - Non-Commercial Discussion > <asterisk-users@lists.digium.com> > Subject: Re: [asterisk-users] Supermicro PDSME+ and TE110P > Date: Wed, 19 Sep 2007 15:01:23 +0000 > > Interesting. I called Digium support. Very friendly guys but they were > unable to tell me if it was a hardware compatibility. They only > suggested an RMA, but it is an incompatibility issue, that won't help. > That is why, I asked for your experience. > > Thanks > > > Jared Smith a écrit : > >> On Wed, 2007-09-19 at 13:01 +0000, kido wrote: >> >> >>> Has anyone use the Supermicro PDSME+ in combination with the TE110P >>> successfully? >>> My experience so far is not very good. >>> >>> >> If you're having a motherboard compatibility issue with a Digium card >> under warranty, you should contact the Digium support department and >> they'll help you out. >> > > Regards, > > Patrick Anderson > Digium Hardware Support Specialist > Digium, Inc. > 150 West Park Loop > Suite 100 > Huntsville, AL 35806 > [EMAIL PROTECTED] > Toll Free 1-877-LINUX-ME (1-877-546-8963) > Local 1-256-428-6000 > > > > -- Kido NOAGBODJI Directeur NTIC C.A.F.E. 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