I believe you should define the agents in agents.conf as well! :-) l.
On Wed, 21 Nov 2007 19:39:46 +0100, Gregory Malsack <[EMAIL PROTECTED]> wrote: > Hello All, > > > I am hoping someone out there can enlighten me on this issue. I am using > asterisk 1.4.11. We have a call queue setup, and our agents log into the > queue. As long as no one is on the phone the queue works properly. > However, when there are agents on the phone, the queue will erratically > drop calls to the queue. > > > Any help will be extremely appreciated, and I will provide any conf > files you may require. I have included excerpts of the config files I > think you may need. > > > Sincerely, > > Gregory Malsack > > > Incoming line in extensions.conf > > exten => 8582294,1,answer() > > exten => 8582294,n,goto(csr|s|1) > > > CSR context in extensions.conf > > [csr] > > include => default > > exten => s,1,answer() > > exten => s,n,Set(CDR(accountcode)=800) > > exten => s,n,Queue(802|n|||30) > > exten => s,n,background(csr) > > exten => s,n,queue(800) > > > agents listed in users.conf (agent 1111 logs into extension 111 > (normally)) > > [1111] > > callwaiting = no > > fullname = Agent 1 > > hasagent = yes > > hasdirectory = no > > hasiax = no > > hasmanager = no > > hassip = no > > hasvoicemail = no > > host = dynamic > > mailbox = 1111 > > secret = 1234 > > threewaycalling = no > > registeriax = no > > registersip = no > > canreinvite = no > > nat = no > > dtmfmode = rfc2833 > > disallow = all > > allow = all > > > [111] > > callwaiting = no > > fullname = Conference Room > > hasagent = no > > hasdirectory = no > > hasiax = no > > hasmanager = no > > hassip = yes > > hasvoicemail = yes > > host = dynamic > > mailbox = 111 > > secret = 111 > > threewaycalling = no > > vmsecret = 111 > > registeriax = no > > registersip = yes > > canreinvite = no > > nat = no > > dtmfmode = rfc2833 > > disallow = all > > allow = all > > > All directives in agents.conf are remarked out. > > > queues.conf > > [800] > > fullname = CSR Agent Queue > > strategy = rrmemory > > timeout = 8 > > wrapuptime = 20 > > autofill = yes > > autopause = no > > maxlen = > > joinempty = yes > > leavewhenempty = no > > reportholdtime = no > > musicclass = csr > > member = Agent/1111 > > member = Agent/1112 > > member = Agent/1113 > > member = Agent/1114 > > member = Agent/1110 > > member = Agent/1107 > > member = Agent/1138 > > member = Agent/1118 > > member = Agent/1149 > -- Loway Research - Home of QueueMetrics http://queuemetrics.com _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users