I figured as much. I'm not particularly versed in all things Asterisk, however. How would you recommend I go about doing this? I can check the voip wiki for the specifics if you could maybe toss some keywords out.
Thanks :) Alex Balashov wrote: > Sounds like you could benefit from some custom AGI programming, although > it won't be very complicated. But I don't know that there's a business > rules engine that does exactly what you're looking for right out of the > box. > > On Thu, 6 Dec 2007, Jay Moore wrote: > >> Not sure if my original message made it through. Going to try this >> again. :) >> >> ------- >> >> Greetings, List. >> >> I would like to implement a procedure in my call center but am not sure >> the best way to implement it. I'm hoping I can describe it here and >> that I'll receive some feedback and/or suggestions on how to proceed. >> >> Here's my situation: >> >> My call center fields calls regarding internet access issues for local >> apartment complexes and businesses. Most of the time, we get a few >> calls here and there from new tenants unsure how to set up their >> connection. Every so often, however, there will be some sort of issue >> (ISP going down, router crashing, etc...) that will leave all users >> without internet access. When this happens, we get a flood of calls and >> the girls in my call center can quickly become overwhelmed. >> >> What I'd like to do is set up a system whereby incoming calls during a >> known outage are instead redirected to a recording explaining the issue >> and the option to have the caller leave a message (a la voicemail). All >> calls come down our T1 and we are able to identify the incoming account >> based on its DID. We would need to do this on a per-account basis. My >> girls would also need to have the ability to toggle on/off the >> redirection as well as record a message for the caller to hear -- at a >> moment's notice. >> >> Since my girls only field the calls and don't do any actual support (I >> do that), it'd be ideal if my VM indicator would also let me know if any >> callers left messages during a known outage. Again, this would be >> ideal, but most certainly not necessary. >> >> So, what say you list? Any suggestions on the most efficient way to do >> this? I am quite familiar with PHP and not adverse to writing a script >> to do this for me (I suspect I will have to anyway), but don't wish to >> reinvent the wheel if something like this already exists. >> >> Thanks in advance, >> Jay >> >> _______________________________________________ >> --Bandwidth and Colocation Provided by http://www.api-digital.com-- >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users >> > > -- > Alex Balashov > Evariste Systems > Web : http://www.evaristesys.com/ > Tel : +1-678-954-0670 > Direct : +1-678-954-0671 > > _______________________________________________ > --Bandwidth and Colocation Provided by http://www.api-digital.com-- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users