Rajkumar S wrote: > Hi, > > I have callcenter running with v 1.2 with AgentCallbackLogin and now > trying to move to 1.4 using the example doc, > doc/queues-with-callback-members.txt. From what I understand the basic > idea in the example is to > > 1. Authenticate a caller with VMAuthenticate > 2. Get his SIP Channel number > 3. Use AddQueueMember to add the SIP [Local] channel to queue. > > The queue logs come like > > 1197953879|1197953876.34|Auth-Enq|Local/[EMAIL > PROTECTED]|CONNECT|3|1197953876.35 > > Previously it used to come like > > 1197013076|1197013055.27|Auth-Enq|Agent/1001|CONNECT|21|1197013055.30 > > Here the problem is that there is no way to find number of calls taken > by a person, because there is no agent abstraction here. What is the > recommended way to work around this problem ? > > AddQueueMember(queuename[|interface[|penalty[|options[|membername]]]]):
You can use the membername option now to provide a "member name" which will be used in place of what the Interface name is. This option was added for specifically the issue you're pointing out. -- -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
