On Wednesday 20 February 2008 04:50:57 Michael J. Liberatore wrote: > Thanks for the info, I didn't know they now had 5 year warranties, > that was one big thing keeping me away cause my last card from them > broke after 13 months and I was stuck with it and lost lots of money.
> But I think I cant look at digium in this situation because I don't > believe they have echo cancellation on their fxo cards and in this > instance it's a requirement. >For the smaller cards, you can get a free license for a software echo canceller (HPEC) that >works exactly the same as the hardware echo canceller. Or rather, the license is free for >>Digium cards. I have noticed overall sound quality has increased 10 fold with the sangoma echo cancellation card but I had never tried hpec with the digium card. I did try mg2 after fxotune and spending lots of time working out the levels and they still are unhappy with the call quality. I assumed the ocastic chip also did some kind of dsp. Plus many people have told me if you want to run a carrier grade system with top quality you must have echo cancellation on board. So I have listened. > Also the card they have now is a digium card (4 port) and they arent > happy with it, and it's a current model... >Are you sure they have a TDM410? That card was only released in late January. At the very >least, you should call up Digium support and give them a chance to get it working. No I I have the TDM-04B, I was going by voipsupply.com, that's why I thought I had the latest, they don't have the tdm410. My issue is mainly that I bought all digium cards previously and have nothing but nightmares. Multiple cards died for no reason, 2 of them digium wouldn't warranty cause they were like 13 months old. Another two were nothing but complaints about sound quality until I changed over to sangoma (because the cards started to malfunction, needing hardware reboots every week or so or they would stop working, also about 15 months old). So I am a little disheartened with digium as I think you can understand. When it comes to phone systems they need to just work, and work for years, having them break between 6 months to 18 months and having customers with no phones at all for their business till I can get the card replaced is not exceptable to them and its costing me tons of money in free tech support. Anyways, I am just trying to let you know that I do have a reason for being disheartened. But I also have to go by what the customer wants, if they will not pay for another digium card I will have to get them rhino or sangoma. They are not happy after paying for 2 digium cards. I told them about the new warranty but that just made them more mad, and I can understand that, they lost over a grand and now it turns out they offer 5 year warranties but they wont honor it on their card. Mike -- Tilghman _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users This E-mail, including any attachments, may be intended solely for the personal and confidential use of the sender and recipient(s) named above. This message may include advisory, consultative and/or deliberative material and, as such, would be privileged and confidential and not a public document. Pursuant to 42 CFR, any information in this e-mail identifying a former, present, or potential client of Straight & Narrow is confidential. If you have received this e-mail in error, you must not review, transmit, convert to hard copy, copy, use or disseminate this e-mail or any attachments to it and you must delete this message. You are requested to notify the sender by return e-mail. _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users