I can't really see a business case where an operator needs to monitor a large number of extensions : if a switch attendant has a lot of extensions to manage, (s)he won't spend a lot of time on each incoming call. Chances are (s)he will just transfer incoming calls to destinees leaving screening or queues features forward those calls to secretaries if bosses can't be disturbed.
IMHO, those secretaries are the end users of FOP, not switch attendants. And FOP is perfect for secretaries ...
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