Hi, I am using asterisk 1.4.19, my requirement is to find out which agents were ringed by the queue when a call is abandoned (or connected) in a call center. While this information is available in parts in queue_logs and cdr, there is no way to correlate this information. For example this is the queue_log entries for a call that was abandoned
1207935049|1207935049.6|queue|NONE|ENTERQUEUE||_0_0000 1207935060|1207935049.6|queue|Agent/3501|RINGNOANSWER|10000 1207935078|1207935049.6|queue|Agent/3501|RINGNOANSWER|10000 1207935090|1207935049.6|queue|Agent/3501|RINGNOANSWER|10000 1207935093|1207935049.6|queue|NONE|ABANDON|1|1|44 and cdr during this time: "","3501","5501","sip","""3501"" <3501>","Local/[EMAIL PROTECTED],2","SIP/5501-082495a8","Dial","SIP/5501","2008-04-11 17:30:49",,"2008-04-11 17:31:00",11,0,"NO ANSWER","DOCUMENTATION","1207935049.8","" "","3501","5501","sip","""3501"" <3501>","Local/[EMAIL PROTECTED],2","SIP/5501-0824b5f8","Dial","SIP/5501","2008-04-11 17:31:08",,"2008-04-11 17:31:18",10,0,"NO ANSWER","DOCUMENTATION","1207935068.11","" "","3501","5501","sip","""3501"" <3501>","Local/[EMAIL PROTECTED],2","SIP/5501-0824b5f8","Dial","SIP/5501","2008-04-11 17:31:19",,"2008-04-11 17:31:30",11,0,"NO ANSWER","DOCUMENTATION","1207935079.14","" "","3501","5501","sip","""3501"" <3501>","Local/[EMAIL PROTECTED],2","SIP/5501-0824b5f8","Dial","SIP/5501","2008-04-11 17:31:31",,"2008-04-11 17:31:33",2,0,"NO ANSWER","DOCUMENTATION","1207935091.17","" there are no common fields in both logs to correlate them. Also missing in the cdr is the entry for the call coming in. ie record if the call from the customer to the callcenter. This entry is present when the call is completed. Just wondering how others are dealing with this requirement and if missing cdr entry is a bug? regards, raj _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
