Syed Nasruddin wrote: > Dear Sherwood, > > I am also using Asterisk Call Center Setup in my office with voice > recording. The only thing I am unable to setup is web based call > recording (CDR) access. From your email I think you have configured such > a thing can you please share with me how can I also setup this solution. > I know how to run and install Apache. Don't know abt PostgreSQL. However > can do it if you can define some steps. > > And also how to integrate this all PostgreSQl+Apache+Web Based Links to > Recordings. It will be a great help. > > regards > > > Syed Nasruddin > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Sherwood > McGowan > Sent: Tuesday, June 17, 2008 5:45 AM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [asterisk-users] Call Center > > broadband Voice wrote: > >> Is anyone using Asterisk as a call center. I want to be able to set it >> > > >> up for my office line, when calls come in after 7:00pm Est want a >> recording to says the office is closed and have about 5 phones that I >> want to use as an agent. Can anyone share their implementation? >> > Thanks. > > ------------------------------------------------------------------------ > >> _______________________________________________ >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users >> > There's a ton of us on here who have installations in call centers. What > > would you like to know? > > I currently have a Dual AMD64 2.4Ghz (Dual Cores on each) with 4GB RAM > running a Tormenta 2 and a Digium 407. Two T1s going to a PRI, 12 FXO > channels in a Rhino modular channel bank (all on the Digium card), and 2 > > 24 port adtran total access channel banks running on the Tormenta. The > Adtrans drive the 40 analog phones for the sales floor, and we have 25 > SIP phones. All phone conversations are recording by Asterisk and are > converted from GSM to Speex post-call by speexenc. We also run > PostgreSQL and Apache on the same system to serve CDRs with links to > recordings. > > Anything else you'd like to know? > > Syed, What I did for a quick and dirty solution was install asterisk-stats and modify the source code to include a link to the unique filename of the recording (I use ${UNIQUEID}). This has worked just fine for our 75 or so phone setup :) IIRC we found asterisk-stats on voip-info.org. We just used that instead of creating an in house CDR web app, since the client just needed a basic interface to look up calls and pull the recordings.
If you'd like more information just let me know. -- Sherwood McGowan VoIP / Telecom Solutions [EMAIL PROTECTED] _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
