Yup already sent off an e-mail to what seems like every employee in that office w/ a big thank you!
I get to keep my job! yeah!!! Thanks again, Jon ----- Original Message ----- From: "Steve Totaro" <[EMAIL PROTECTED]> To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users@lists.digium.com> Sent: Thursday, August 14, 2008 11:47 AM Subject: Re: [asterisk-users] Sending Set Asynchronous Balanced Mode Extended > Jon, > > Glad to help you out of telco hell in a relatively short time. After > spending months and months dealing with the same crap, no matter which > telco, I have learned how to get things done. > > I don't even bother telling them it is Asterisk anymore because many > times the snobby tech on the other side of the phone is quick to write > you and Asterisk off as not being "Not Compatible". If they only knew > how "compatible" Asterisk can be. > > Anyways, don't forget to sing praises to everyone that was of help and > CC their bosses. > > Thanks, > Steve Totaro > > On Thu, Aug 14, 2008 at 11:00 AM, Jon Weisman <[EMAIL PROTECTED]> wrote: >> Thanks for the advice Steve. >> >> They finally came in today with a Tbird and saw that there was an issue >> on >> their switch. After an hour, they were able to bring it up. It was no >> longer >> a "compatibility issue with my pbx" ;) >> >> Jon >> >> >> ----- Original Message ----- >> From: "Steve Totaro" <[EMAIL PROTECTED]> >> To: "Asterisk Users Mailing List - Non-Commercial Discussion" >> <asterisk-users@lists.digium.com> >> Sent: Wednesday, August 13, 2008 10:22 AM >> Subject: Re: [asterisk-users] Sending Set Asynchronous Balanced Mode >> Extended >> >> >>> On Wed, Aug 13, 2008 at 9:56 AM, Jon Weisman <[EMAIL PROTECTED]> wrote: >>>> So we've got a TE410P configured as E-1. The PRI is showing up as >>>> normal, >>>> I >>>> have green lights, but d channel doesnt seem to come up and i keep >>>> getting >>>> this error if i do a "pri intense debug" >>>> >>>> The carrier swears up and down that there are no issues on their end. >>>> Any >>>> thoughts? >>>> >>>> localhost*CLI> >>>>> Unnumbered frame: >>>>> SAPI: 00 C/R: 0 EA: 0 >>>>> TEI: 000 EA: 1 >>>>> M3: 3 P/F: 1 M2: 3 11: 3 [ SABME (set asynchronous balanced mode >>>>> extended >>>> >>>> TIA, >>>> Jon >>> >>> Let's see your zap confs. Have you tried looping your card back with >>> pri_net from another port? >>> >>> As a side note, I usually keep calling the telco until I get someone >>> on the phone that is actually helpful and not in a rush to get you off >>> the phone. Then I get their extension or DID and of course ask if >>> they don't mind me calling them directly. I can usually tell by the >>> way they answer the phone whether they are really going to try to >>> help, you can hear it in their voice. >>> >>> Anyways, you could also really get tough with them once you are sure >>> the issue is not on your side. I escalate daily and CC everyone on >>> the telco side, the sales reps, the managers, everyone on the >>> escalation food chain. >>> >>> First, double check everything on your side, configs, cables, punch >>> down, then insist that they send out a tech with a t-bird (not sure >>> what the equivelent for e1 is) and stand there and watch him/her do >>> the testing. They usually call into the CO and have a series of 1s, >>> 0s, and alternating patterns sent to the t-bird. Sometimes I have had >>> this happen on the same day as the call. >>> >>> Of course, when it is resolved, send glowing happy emails to everyone >>> you have been complaining to and if someone was really helpful in >>> particular, give credit where it is due. >>> >>> That is the way I have learned to get things working more quickly than >>> usual. >>> >>> Thanks, >>> Steve Totaro >>> > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > AstriCon 2008 - September 22 - 25 Phoenix, Arizona > Register Now: http://www.astricon.net > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users