Alex, Unfortunately these two setting didn't change the behaviour either... Could it be a bug in the 1.4.13 version I use?
Thanks, Best regards, Tobias Date: Wed, 03 Sep 2008 03:27:26 -0500 From: Alejandro Kauffmann <[EMAIL PROTECTED]> Subject: Re: [asterisk-users] Asterisk Queue's To: Asterisk Users Mailing List - Non-Commercial Discussion <asterisk-users@lists.digium.com> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset=ISO-8859-1; format=flowed Tobias Ahlander wrote: > >Date: Tue, 02 Sep 2008 18:08:52 +1200 > >From: Paul Crane <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>> > >Subject: Re: [asterisk-users] Asterisk Queue's > >To: Asterisk Users Mailing List - Non-Commercial Discussion > > <asterisk-users@lists.digium.com > <mailto:asterisk-users@lists.digium.com>> > >Message-ID: <[EMAIL PROTECTED] > <mailto:[EMAIL PROTECTED]>> > >Content-Type: text/plain; charset=ISO-8859-1 > > > >-----BEGIN PGP SIGNED MESSAGE----- > >Hash: SHA1 > > > >Philipp Kempgen wrote: > >> Tobias Ahlander schrieb: > >> > >>>> From: Mark Michelson <[EMAIL PROTECTED] > <mailto:[EMAIL PROTECTED]>> > >> > >>>> Tobias Ahlander wrote: > >> > >>>>> Yes, I have autofill set in queues.conf. I suspect that this > behaviour > >>>>> is because the Polycom phones I use have 2 lines. Has anyone used > this > >>>>> function with polycom phones before? Also, my agents are Dynamic, > >>>>> perhaps this works better with Static agents? > >>>>> > >>>>> Here's my queues.conf (with commented lines deleted for easier > reading): > >>>>> > >>>>> [general] > >>>>> autofill = yes > >>>>> monitor-type = MixMonitor > >>>>> > >>>>> [sales] > >>>>> strategy = rrmemory > >>>>> wrapuptime=15 > >>>>> > >>>> Depending on which Asterisk version you are using, there was a bug > in the > >>> queue > >>>> application for some 1.4 releases where the autofill option would > only be > >>> set > >>>> properly if it were placed inside a queue. In other words, you may > want to > >>> try > >>>> putting autofill=yes inside the [sales] queue in your configuration. > >>>> > >>>> Also, if you're using a version of Asterisk 1.2, autofill is not a > valid > >>> option > >>>> and you'll be stuck with the behavior you're seeing. > >> > >>> Unfortunately this didn't help at all... Anyone else has any tips? > Is there > >>> a way to limit the polycom phones to only take one call from the > Queue at > >>> the same time? Asterisk version running is 1.4.13 > >> > >> Maybe the phones have call-waiting enabled? > >> Does it work if you remove the second line? > >> > >> > >> Philipp Kempgen > >> > > > >Try setting the call-limit to 1 in sip.conf as well as limitonpeer to yes. > > > >- -- > >Paul Crane > > > >Technical Support Officer > >VentureVoIP Ltd > >John Wickliffe House > >265 Princes Street > >Dunedin > > Paul, > > This option doesn't help me that much. When I have it enabled, I can't > put a call on hold and transfer it since Asterisk rejects usage limit to 1. > > Philipp, > > I'm using Polycom phones. When I set the "Calls Per Line" (which I'm > told is Call Waiting) I seem to be able to transfer calls etc, but I'm > still noticing the same behaviour with the queues as before. > > > Any more tricks I can try? > Have you tried ringinuse=no in the queue definition in queues.conf and call-limit=2 in sip.conf? Alex
_______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users